Keeping your knowledge base tidy is important, but you may find yourself hesitant to archive content in fear that you’ll never find it again.
Archive search allows you to archive without worry. This helps your keep content fresh so that your teammates and Kai can find up-to-date information to get accurate answers.
To search for archived pages, requests, questions, and documents, enter advanced search mode and select “archived” from this dropdown.
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Today, a lot of company information is trapped in pdfs via onboarding guides, sales one-pagers, and more. Trying to import these richly formatted pdfs into Tettra as pages often doesn’t work well due to our intentionally simple page editor.
To solve this problem, we added the ability for you to directly upload, organize, and view pdfs in Tettra as you would a page without having to convert it. This helps you get this content into Tettra quickly while keeping the existing formatting.
Documents are fully searchable and Kai will also be able to use PDF content to answer your teams questions as well.
Read more about how to use documents in Tettra in our help center.
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Tettra’s new AI powered assistant Kai is now live for all Scaling Plan customers!
Kai can help your team with three important tasks without any extra work:
Instantly answer repetitive questions in Tettra or Slack using your existing knowledge base
Tag existing knowledge content with relevant topics, improving search results by making pages easier to find using plain language
Preemptively generate Frequently Asked Questions from your existing content that are stored in Tettra
To learn more about how Kai can help you and your team, check out the Kai launch announcement.
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You may have noticed that your team has access to a brand new search experience in your Tettra account. Here's what's new:
Full-Screen Search: The search now covers your whole screen for an easier and more focused search experience.
Quick Access: With a new keyboard shortcut, cmd + k, you can now access the search box from anywhere in Tettra.
Ask a Question: Can't find what you're looking for? Simply ask a question directly within your search and get help from your teammates.
For a detailed rundown, here's our help article: How Searching in Tettra Works.
These changes set us up to do more exciting things in the future around Q&A. Stay tuned for more updates!
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We’ve been furiously building AI capabilities into Tettra over the past few months and are ready to roll out some of this functionality to an initial beta group.
Here’s how it works:
You've done a lot of work to build and maintain an up-to-date knowledge base, so making it easy for your team to use it to get answers is a top priority.
Once you enable this beta, our new AI powered Tettrabot will read your entire Tettra knowledge base and use it to answer your teammates’ questions right in slack without any extra work. Tettrabot will also show you where it found that answer.
Because this feature is still in beta, Tettrabot may always give an answer. If you tell Tettrabot it gave a bad answer, we'll use the feedback to improve answers over time.
Click on your team name on the top left to access the menu.
Choose Team settings.
Click on Admin settings.
After reviewing the terms of service, check the box next to Enable AI features.
We'll be improving the AI functionality over time and may reach out to you for feedback. Please let us know if you have any feedback or if things could be improved.
You will also be automatically get the additional AI features we have in development (more on that soon). Let us know if you have any questions about this AI beta at [email protected].
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We heard feedback from knowledge managers like you that managing two separate knowledge bases (internal & external) in different systems is a pain. It causes duplicate work and requires your teammates to search in two different places to find accurate answers.
With that feedback in mind, we decided to build External Sites.
External sites lets you turn any Tettra category into a stand alone website that can be either public or team visible. That way, you can manage both knowledge bases in a single system with unified search, and all of Tettra's helpful workflows for keeping knowledge up-to-date and useful.
Here's an example of a published external site from our own account: support.tettra.com
Here’s instructions for how to set up your own external site.
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This feature allows your read-only users to make edits to a page and submit them to the page owner for approval. Here's how it works.
Read-only users will see a "Suggest an edit" button in the header of all pages.
When they click that button, they will be able to make any changes and submit them to the page owner for review.
The page owner will be notified in Slack and email that a suggested change has been submitted.
The owner can then view the suggested changes and approve them.
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You can now filter both the verification and request lists by assignee. This can help you find the items assigned to you or a specific teammate. The “Content suggestions” view has been redesigned to better accommodate the filters.
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We’ve just rolled out a much requested fix to numbered (aka ordered) lists. Now, when you add content like an image or a code block in the middle of an ordered list (without a line break), the numbering will be retained. In the past this would reset the numbering.
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