Tettra Updates

Search Archived Content

2024-01-16T18:29:41.698Z

Keeping your knowledge base tidy is important, but you may find yourself hesitant to archive content in fear that you’ll never find it again.

Archive search allows you to archive without worry. This helps your keep content fresh so that your teammates and Kai can find up-to-date information to get accurate answers.

To search for archived pages, requests, questions, and documents, enter advanced search mode and select “archived” from this dropdown.

Upload and view PDFs directly in Tettra

2023-12-19T18:29:00Z

Today, a lot of company information is trapped in pdfs via onboarding guides, sales one-pagers, and more. Trying to import these richly formatted pdfs into Tettra as pages often doesn’t work well due to our intentionally simple page editor.

To solve this problem, we added the ability for you to directly upload, organize, and view pdfs in Tettra as you would a page without having to convert it. This helps you get this content into Tettra quickly while keeping the existing formatting.

Documents are fully searchable and Kai will also be able to use PDF content to answer your teams questions as well.

Tettra's new AI Assistant Kai

2023-08-30T18:43:00Z

Tettra’s new AI powered assistant Kai is now live for all Scaling Plan customers!

Kai can help your team with three important tasks without any extra work:

Instantly answer repetitive questions in Tettra or Slack using your existing knowledge base
Tag existing knowledge content with relevant topics, improving search results by making pages easier to find using plain language
Preemptively generate Frequently Asked Questions from your existing content that are stored in Tettra

To learn more about how Kai can help you and your team, check out the Kai launch announcement.

New search experience

2023-07-13T17:48:00Z

You may have noticed that your team has access to a brand new search experience in your Tettra account. Here's what's new:

Full-Screen Search: The search now covers your whole screen for an easier and more focused search experience.
Quick Access: With a new keyboard shortcut, cmd + k, you can now access the search box from anywhere in Tettra.
Ask a Question: Can't find what you're looking for? Simply ask a question directly within your search and get help from your teammates.

For a detailed rundown, here's our help article: How Searching in Tettra Works.

These changes set us up to do more exciting things in the future around Q&A. Stay tuned for more updates!

[AI Beta] Instant Answers in Slack

2023-07-07T17:51:00Z

We’ve been furiously building AI capabilities into Tettra over the past few months and are ready to roll out some of this functionality to an initial beta group.

Here’s how it works:

You've done a lot of work to build and maintain an up-to-date knowledge base, so making it easy for your team to use it to get answers is a top priority.

Once you enable this beta, our new AI powered Tettrabot will read your entire Tettra knowledge base and use it to answer your teammates’ questions right in slack without any extra work. Tettrabot will also show you where it found that answer.

Because this feature is still in beta, Tettrabot may always give an answer. If you tell Tettrabot it gave a bad answer, we'll use the feedback to improve answers over time.

How to enable the AI Slack Bot beta

Click on your team name on the top left to access the menu.
Choose Team settings.
Click on Admin settings.
After reviewing the terms of service, check the box next to Enable AI features.

We'll be improving the AI functionality over time and may reach out to you for feedback. Please let us know if you have any feedback or if things could be improved.

You will also be automatically get the additional AI features we have in development (more on that soon). Let us know if you have any questions about this AI beta at [email protected].

Create a Public Knowledge Base with Tettra

2023-03-16T17:42:00Z

We heard feedback from knowledge managers like you that managing two separate knowledge bases (internal & external) in different systems is a pain. It causes duplicate work and requires your teammates to search in two different places to find accurate answers.

With that feedback in mind, we decided to build External Sites.

External sites lets you turn any Tettra category into a stand alone website that can be either public or team visible. That way, you can manage both knowledge bases in a single system with unified search, and all of Tettra's helpful workflows for keeping knowledge up-to-date and useful.

Here's an example of a published external site from our own account: support.tettra.com

Here’s instructions for how to set up your own external site.

Read-only users can now submit page edits for approval

2023-03-03T20:37:34.359Z

This feature allows your read-only users to make edits to a page and submit them to the page owner for approval. Here's how it works.

Read-only users will see a "Suggest an edit" button in the header of all pages.

When they click that button, they will be able to make any changes and submit them to the page owner for review.

The page owner will be notified in Slack and email that a suggested change has been submitted.

The owner can then view the suggested changes and approve them.

Filter verifcation and request list by asignee

2022-06-02T15:07:41.303Z

You can now filter both the verification and request lists by assignee. This can help you find the items assigned to you or a specific teammate. The “Content suggestions” view has been redesigned to better accommodate the filters.

Numbered list fix: insert images and other content in a numbered list without breaking the list order

2022-05-31T19:51:29.857Z

We’ve just rolled out a much requested fix to numbered (aka ordered) lists. Now, when you add content like an image or a code block in the middle of an ordered list (without a line break), the numbering will be retained. In the past this would reset the numbering.

Create a static homepage for your team

2022-03-22T14:09:20.797Z

You now have the ability to create a static block of content that will live on the top of your team home. This can be useful if you want to have more control over what users see when they first log in.

To edit the team home, just select it from the team dropdown here:

You can add formatting like lists, headers and @mentions via the keyboard shortcuts.

As part of this change we also moved user todos into the user profile that can be viewed via a new navigation link.