Tettra Updates

Search Archived Content

2024-01-16T18:29:41.698Z

Keeping your knowledge base tidy is important, but you may find yourself hesitant to archive content in fear that you’ll never find it again.

Archive search allows you to archive without worry. This helps your keep content fresh so that your teammates and Kai can find up-to-date information to get accurate answers.

To search for archived pages, requests, questions, and documents, enter advanced search mode and select “archived” from this dropdown.

Upload and view PDFs directly in Tettra

2023-12-19T18:29:00Z

Today, a lot of company information is trapped in pdfs via onboarding guides, sales one-pagers, and more. Trying to import these richly formatted pdfs into Tettra as pages often doesn’t work well due to our intentionally simple page editor.

To solve this problem, we added the ability for you to directly upload, organize, and view pdfs in Tettra as you would a page without having to convert it. This helps you get this content into Tettra quickly while keeping the existing formatting.

Documents are fully searchable and Kai will also be able to use PDF content to answer your teams questions as well.

Tettra's new AI Assistant Kai

2023-08-30T18:43:00Z

Tettra’s new AI powered assistant Kai is now live for all Scaling Plan customers!

Kai can help your team with three important tasks without any extra work:

Instantly answer repetitive questions in Tettra or Slack using your existing knowledge base
Tag existing knowledge content with relevant topics, improving search results by making pages easier to find using plain language
Preemptively generate Frequently Asked Questions from your existing content that are stored in Tettra

To learn more about how Kai can help you and your team, check out the Kai launch announcement.

[AI Beta] Instant Answers in Slack

2023-07-07T17:51:00Z

We’ve been furiously building AI capabilities into Tettra over the past few months and are ready to roll out some of this functionality to an initial beta group.

Here’s how it works:

You've done a lot of work to build and maintain an up-to-date knowledge base, so making it easy for your team to use it to get answers is a top priority.

Once you enable this beta, our new AI powered Tettrabot will read your entire Tettra knowledge base and use it to answer your teammates’ questions right in slack without any extra work. Tettrabot will also show you where it found that answer.

Because this feature is still in beta, Tettrabot may always give an answer. If you tell Tettrabot it gave a bad answer, we'll use the feedback to improve answers over time.

How to enable the AI Slack Bot beta

Click on your team name on the top left to access the menu.
Choose Team settings.
Click on Admin settings.
After reviewing the terms of service, check the box next to Enable AI features.

We'll be improving the AI functionality over time and may reach out to you for feedback. Please let us know if you have any feedback or if things could be improved.

You will also be automatically get the additional AI features we have in development (more on that soon). Let us know if you have any questions about this AI beta at [email protected].

Create a Public Knowledge Base with Tettra

2023-03-16T17:42:00Z

We heard feedback from knowledge managers like you that managing two separate knowledge bases (internal & external) in different systems is a pain. It causes duplicate work and requires your teammates to search in two different places to find accurate answers.

With that feedback in mind, we decided to build External Sites.

External sites lets you turn any Tettra category into a stand alone website that can be either public or team visible. That way, you can manage both knowledge bases in a single system with unified search, and all of Tettra's helpful workflows for keeping knowledge up-to-date and useful.

Here's an example of a published external site from our own account: support.tettra.com

Here’s instructions for how to set up your own external site.

Read-only users can now submit page edits for approval

2023-03-03T20:37:34.359Z

This feature allows your read-only users to make edits to a page and submit them to the page owner for approval. Here's how it works.

Read-only users will see a "Suggest an edit" button in the header of all pages.

When they click that button, they will be able to make any changes and submit them to the page owner for review.

The page owner will be notified in Slack and email that a suggested change has been submitted.

The owner can then view the suggested changes and approve them.

Create a static homepage for your team

2022-03-22T14:09:20.797Z

You now have the ability to create a static block of content that will live on the top of your team home. This can be useful if you want to have more control over what users see when they first log in.

To edit the team home, just select it from the team dropdown here:

You can add formatting like lists, headers and @mentions via the keyboard shortcuts.

As part of this change we also moved user todos into the user profile that can be viewed via a new navigation link.

Add references to Notion pages and use them to answer questions in Tettra

2022-03-16T15:25:28.820Z

You now have the ability to connect your Notion account and use the pages in Tettra.

If you already have documentation stored in Notion you can reference it in Tettra by adding it to a category or subcategory.

You can also use Notion docs when answering questions for you team.

To set up the Notion integration, go to you integration settings and connect your notion account.

Add rich descriptions to categories

2021-11-09T16:07:00Z

You can now add rich text descriptions to the top of any category. This allows you to include any static content to categories that will help your teammates navigate and use the category. Full formatting will work including headers, lists, @ mentions, and page references.

Reference urls and Tettra pages in multiple categories

2021-09-01T14:56:00Z

You can now add a reference to any url or Tettra page in categories or subcategories.

This allows you to:

Organize external content that lives outside of Tettra
Add a Tettra page to multiple categories

To add a reference, click the “+” button in the top right an click “add a link”

From that modal you can insert a url, or search for an existing Tettra page to add to any category.