Define your "topic experts" with category ownership
You can now set multiple category owners for each category in Tettra.
Part of our evolving vision for Tettra is that you can define experts on certain topics. That way questions are routed to the right person so they’re answered quickly and accurately without multiple rounds of back and forth over chat.
Category owners is a way to start to define the “experts” on specific topics.
Category owners will be recommended as assignees for any suggestion created in that category. We also have some more things planned for category owners in the future.
To start, we’ve assigned the user with the most owned pages in each category as its owner to start. You can add or update category owners by editing a category.
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