Tettra Updates

[AI Beta] Instant Answers in Slack

by Nelson Joyce
New

We’ve been furiously building AI capabilities into Tettra over the past few months and are ready to roll out some of this functionality to an initial beta group.

Here’s how it works:

You've done a lot of work to build and maintain an up-to-date knowledge base, so making it easy for your team to use it to get answers is a top priority.

Once you enable this beta, our new AI powered Tettrabot will read your entire Tettra knowledge base and use it to answer your teammates’ questions right in slack without any extra work. Tettrabot will also show you where it found that answer.

Because this feature is still in beta, Tettrabot may always give an answer. If you tell Tettrabot it gave a bad answer, we'll use the feedback to improve answers over time.

How to enable the AI Slack Bot beta

  1. Click on your team name on the top left to access the menu.

  2. Choose Team settings.

  3. Click on Admin settings.

  4. After reviewing the terms of service, check the box next to Enable AI features.

We'll be improving the AI functionality over time and may reach out to you for feedback. Please let us know if you have any feedback or if things could be improved.

You will also be automatically get the additional AI features we have in development (more on that soon). Let us know if you have any questions about this AI beta at [email protected].

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Create a Public Knowledge Base with Tettra

by Nelson Joyce
New

We heard feedback from knowledge managers like you that managing two separate knowledge bases (internal & external) in different systems is a pain. It causes duplicate work and requires your teammates to search in two different places to find accurate answers.

With that feedback in mind, we decided to build External Sites.

External sites lets you turn any Tettra category into a stand alone website that can be either public or team visible. That way, you can manage both knowledge bases in a single system with unified search, and all of Tettra's helpful workflows for keeping knowledge up-to-date and useful.

Here's an example of a published external site from our own account: support.tettra.com

Here’s instructions for how to set up your own external site.

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Read-only users can now submit page edits for approval

by Nelson Joyce
New

This feature allows your read-only users to make edits to a page and submit them to the page owner for approval. Here's how it works.

Read-only users will see a "Suggest an edit" button in the header of all pages.

When they click that button, they will be able to make any changes and submit them to the page owner for review.

The page owner will be notified in Slack and email that a suggested change has been submitted.

The owner can then view the suggested changes and approve them.

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Filter verifcation and request list by asignee

by Nelson Joyce
Improvement

You can now filter both the verification and request lists by assignee. This can help you find the items assigned to you or a specific teammate. The “Content suggestions” view has been redesigned to better accommodate the filters.

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Create a static homepage for your team

by Nelson Joyce
New

You now have the ability to create a static block of content that will live on the top of your team home. This can be useful if you want to have more control over what users see when they first log in.

To edit the team home, just select it from the team dropdown here:

You can add formatting like lists, headers and @mentions via the keyboard shortcuts.

As part of this change we also moved user todos into the user profile that can be viewed via a new navigation link.

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Add references to Notion pages and use them to answer questions in Tettra

by Nelson Joyce
New

You now have the ability to connect your Notion account and use the pages in Tettra.

If you already have documentation stored in Notion you can reference it in Tettra by adding it to a category or subcategory.

You can also use Notion docs when answering questions for you team.

To set up the Notion integration, go to you integration settings and connect your notion account.

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Improved exports

by Nelson Joyce
Improvement

Exports now include the correct category/subcategory structure as well as updated support for more content types like images. Files and images embedded in Tettra pages will now be included in the export.

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Embed any webpage in a Tettra page

by Nelson Joyce
Improvement

We’ve expanded our embedding functionality so you can now embed any iframe inside of a Tettra page. Just select the “embed” option from the block menu in the editor and paste a url.

This allows you to embed content like dashboards or written content from other sources like Google Docs.

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