The Kai dashboard gives Admin and Editor user types a single place to see all the actions Kai has taken across your Tettra account and improve it's performance.
This lets you keep an eye on what Kai is up to and help it improve answers over time.
Here you'll find:
All questions Kai has been asked (and which ones it was able to answer)
What sources it has indexed
The tags it's generated for pages
The Slack threads you've summarized and saved in Tettra
The existing answers it's saved from Slack
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You can now connect Google Drive folders to Tettra so you can search for Google Docs and have Kai use them as a source when answering questions. This allows you keep existing content in Google Docs, without having to import it into Tettra.
This also allows you to search for those Google Docs right within Tettra.
Existing users can reconnect their Google Workspace account in their team settings to grant the new permissions, then select the folders they want Tettra to access. Only Google Docs in the folders you select will be accessible to Tettra/Kai. Support for other file types will come in the future.
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Auto Answers: The Tettra Slack bot, Kai, can now automatically answers questions in channels without being summoned or DMed
Knowledge Capture: Kai will read and detect existing chats to find answers that can be saved and used to answer future questions
AI Summaries: You can save a thread and summarize it as a Tettra page using a Slack action
Link previews: When you share a Tettra link in Slack, it will preview the page content in any channel or DM
Learn more about what this new Slack integration can do for your team and see all of our Slack features here.
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You can now quickly navigate to categories and subcategories. Just hit cmd + k on your keyboard and search by category/subcategory name.
Comment content is now also searchable as well.
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The team home has been updated with new functionality
You can now pin questions and uploaded pdfs in addition to pages to the team bulletin board. Also, the team home content can be edited inline instead of via a modal.
You can now also control which user types can view the recent activity items.
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Keeping your knowledge base tidy is important, but you may find yourself hesitant to archive content in fear that you’ll never find it again.
Archive search allows you to archive without worry. This helps your keep content fresh so that your teammates and Kai can find up-to-date information to get accurate answers.
To search for archived pages, requests, questions, and documents, enter advanced search mode and select “archived” from this dropdown.
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Today, a lot of company information is trapped in pdfs via onboarding guides, sales one-pagers, and more. Trying to import these richly formatted pdfs into Tettra as pages often doesn’t work well due to our intentionally simple page editor.
To solve this problem, we added the ability for you to directly upload, organize, and view pdfs in Tettra as you would a page without having to convert it. This helps you get this content into Tettra quickly while keeping the existing formatting.
Documents are fully searchable and Kai will also be able to use PDF content to answer your teams questions as well.
Read more about how to use documents in Tettra in our help center.
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Tettra’s new AI powered assistant Kai is now live for all Scaling Plan customers!
Kai can help your team with three important tasks without any extra work:
Instantly answer repetitive questions in Tettra or Slack using your existing knowledge base
Tag existing knowledge content with relevant topics, improving search results by making pages easier to find using plain language
Preemptively generate Frequently Asked Questions from your existing content that are stored in Tettra
To learn more about how Kai can help you and your team, check out the Kai launch announcement.
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You may have noticed that your team has access to a brand new search experience in your Tettra account. Here's what's new:
Full-Screen Search: The search now covers your whole screen for an easier and more focused search experience.
Quick Access: With a new keyboard shortcut, cmd + k, you can now access the search box from anywhere in Tettra.
Ask a Question: Can't find what you're looking for? Simply ask a question directly within your search and get help from your teammates.
For a detailed rundown, here's our help article: How Searching in Tettra Works.
These changes set us up to do more exciting things in the future around Q&A. Stay tuned for more updates!
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