The Kai dashboard gives Admin and Editor user types a single place to see all the actions Kai has taken across your Tettra account and improve it's performance.

This lets you keep an eye on what Kai is up to and help it improve answers over time.

Here you'll find:

1. All questions Kai has been asked (and which ones it was able to answer)

2. What sources it has indexed

3. The tags it's generated for pages

4. The Slack threads you've summarized and saved in Tettra

5. The existing answers it's saved from Slack

Read more about how the Kai dashboard works here.

You can now connect Google Drive folders to Tettra so you can search for Google Docs and have Kai use them as a source when answering questions. This allows you keep existing content in Google Docs, without having to import it into Tettra.

This also allows you to search for those Google Docs right within Tettra.

Existing users can reconnect their Google Workspace account in their team settings to grant the new permissions, then select the folders they want Tettra to access. Only Google Docs in the folders you select will be accessible to Tettra/Kai. Support for other file types will come in the future.

• Auto Answers: The Tettra Slack bot, Kai, can now automatically answers questions in channels without being summoned or DMed

• Knowledge Capture: Kai will read and detect existing chats to find answers that can be saved and used to answer future questions

• AI Summaries: You can save a thread and summarize it as a Tettra page using a Slack action

• Link previews: When you share a Tettra link in Slack, it will preview the page content in any channel or DM

Learn more about what this new Slack integration can do for your team and see all of our Slack features here.

You can now quickly navigate to categories and subcategories. Just hit cmd + k on your keyboard and search by category/subcategory name.

Comment content is now also searchable as well.

Keeping your knowledge base tidy is important, but you may find yourself hesitant to archive content in fear that you’ll never find it again.

Archive search allows you to archive without worry. This helps your keep content fresh so that your teammates and Kai can find up-to-date information to get accurate answers.

To search for archived pages, requests, questions, and documents, enter advanced search mode and select “archived” from this dropdown.

Today, a lot of company information is trapped in pdfs via onboarding guides, sales one-pagers, and more. Trying to import these richly formatted pdfs into Tettra as pages often doesn’t work well due to our intentionally simple page editor.

To solve this problem, we added the ability for you to directly upload, organize, and view pdfs in Tettra as you would a page without having to convert it. This helps you get this content into Tettra quickly while keeping the existing formatting.

Documents are fully searchable and Kai will also be able to use PDF content to answer your teams questions as well.

Read more about how to use documents in Tettra in our help center.

Tettra’s new AI powered assistant Kai is now live for all Scaling Plan customers!

Kai can help your team with three important tasks without any extra work:

1. Instantly answer repetitive questions in Tettra or Slack using your existing knowledge base

2. Tag existing knowledge content with relevant topics, improving search results by making pages easier to find using plain language

3. Preemptively generate Frequently Asked Questions from your existing content that are stored in Tettra

To learn more about how Kai can help you and your team, check out the Kai launch announcement.

We’ve been furiously building AI capabilities into Tettra over the past few months and are ready to roll out some of this functionality to an initial beta group.

Here’s how it works:

You've done a lot of work to build and maintain an up-to-date knowledge base, so making it easy for your team to use it to get answers is a top priority.

Once you enable this beta, our new AI powered Tettrabot will read your entire Tettra knowledge base and use it to answer your teammates’ questions right in slack without any extra work. Tettrabot will also show you where it found that answer.

Because this feature is still in beta, Tettrabot may always give an answer. If you tell Tettrabot it gave a bad answer, we'll use the feedback to improve answers over time.

How to enable the AI Slack Bot beta

1. Click on your team name on the top left to access the menu.

2. Choose Team settings.

3. Click on Admin settings.

4. After reviewing the terms of service, check the box next to Enable AI features.

We'll be improving the AI functionality over time and may reach out to you for feedback. Please let us know if you have any feedback or if things could be improved.

You will also be automatically get the additional AI features we have in development (more on that soon). Let us know if you have any questions about this AI beta at [email protected].

We heard feedback from knowledge managers like you that managing two separate knowledge bases (internal & external) in different systems is a pain. It causes duplicate work and requires your teammates to search in two different places to find accurate answers.

With that feedback in mind, we decided to build External Sites.

External sites lets you turn any Tettra category into a stand alone website that can be either public or team visible. That way, you can manage both knowledge bases in a single system with unified search, and all of Tettra's helpful workflows for keeping knowledge up-to-date and useful.

Here's an example of a published external site from our own account: support.tettra.com

Here’s instructions for how to set up your own external site.